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Returns Policy

BREAKAGES & SHORTAGES - Must be notified withing three working days from the receipt of goods, by the telephone or e-mail to our office, when a credit note will be issued as necessary. The goods should be retained retained for inspection /collection by our Agent/Rep and in the event of non delivery, we will process claims against the carriers. We cannot accept returned goods without prior arrangement. Any discrepancy on our Sales Invoices must be notified within three days. The deduction of damaged goods from invoices is not acceptable and must be dealt with by credit not which will compute VAT correctly in compliance with VAT inspectorate guidlines and accepted business procedure.