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Terms & Conditions

PRICES - Whilst we endeavour to keep prices stable, we reserve the right to alter prices as and hen it becomes necessary. All goods are supplied at prices ruling at date of despatch and are subject to the current prevailing rate of VAT. All goods are offered in good faith and of course are sublject to availability. The minimum order value for our UK trade terms is £200.00. Minimum opening order for New UK Accounts is £500.00


PAYMENT - Cash with order or by credit card pro-forma unless a formal request for credit account has been accepted and cleared. We require two trade references for new customers when applying for a credit account. For export customers, payment must be directly to our bank or by Visa or Mastercard unless a credit account is authorised and secured. We accept US Dollars and Euros. Our payment terms are STRICTLY NETT 30 DAYS from date of invoice. Any breach of this condition by the customer shall entitle us without liabilty whatsoever, to treat as at an end other unexecuted contract then existing between such customer and ourselves.

All goods remain our property until payment for the same has been made in full and we reserve the right to remove goods not paid for as we deem necessary.

UK CARRIAGE - Goods will be sent free of carriage and packing charge for orders exceeding £200 nett, for most UK destinations. We do not accept Trade Orders under £200. Carriage costs may vary for Highlands, Islands and Northern Ireland.

BREAKAGES & SHORTAGES - Must be notified withing three working days from the receipt of goods, by the telephone or e-mail to our office, when a credit note will be issued as necessary. The goods should be retained retained for inspection /collection by our Agent/Rep and in the event of non delivery, we will process claims against the carriers. We cannot accept returned goods without prior arrangement. Any discrepancy on our Sales Invoices must be notified within three days. The deduction of damaged goods from invoices is not acceptable and must be dealt with by credit not which will compute VAT correctlty in compliance with VAT inspectorate guidlines and accepted business procedure.

SIZES - Sizes and capacities are approximate only. We reserve the right to alter specifications, prices and withdraw items with out prior notice.

EXPORT - Orders to be advised by Head Office. For all deliveries outside UK mainland , our terms are ex-works. Quotations offered on request.

OFFERS - Please note no offer can be used in conjunction with any other offer, any offer can be withdrawn by Gray's of Shenstone Ltd at any time. Any refund will take into account discount/offer given.